Warranty Options

Dear customers,

IFM does not provide its own warranties on Goods and mearly passes on the warrenty provided by the suppliers. So that we can provide the suppliers with the information that they need, prior to you contacting the supplier make sure that you have the following information available.

  • Model number
  • Serial number
  • IFM purchase invoice number / date

As mentioned on our sales invoice, IFM is a distributor of selected brand names. Our warranty limitations extend to the manufactures warranty that applies to those goods.

i. Warranty is supplied during normal working hours - Monday to Friday (Except x'mas & public holidays). Should warranty work be requested outside our normal working hours, an after hours service fee will apply.

ii. A proof of purchase must be supplied prior to any warranty work.

iii. IFM accepts no responsibility for loss or damage due to machinery fault or breakdown.

Pior to contacting any service agent, please check the following trouble shooting procedures:

If unit is un-safe or dangerous in any way, you must turn off or disconnect and discontinue using the unit IMMEDIATELY.

Trouble shooting:

1. Check to see the power is on (Make sure the plug is not out of the wall).

2. If refrigeration unit, check to see if the condensor is blocked with dust, etc. If blocked, turn off unit and vacuum or clean condensor.

3. If unit uses water, example ice maker, make sure water is switched on.

4. For gas appliances check gas is on.

5. If units have safety micro-switches, make sure unit has been assembled correctly after cleaning.

6. If un-sure, disconnect the unit and call a technician.

Company Name Contact Number Brand Names
Australian Bakery & Pizza To leave a short message on: 03 9878 6900 and will be called back IGF, Forni Italia, Atlas, Garbin, OEM, Rollfix, Bull
B & S Commercial Kitchen Appliances 03 9469 4754 B & S Commercial Appliances
Birko Heaters Aust P/L 1300 724 955 Birko Branded Appliances
Bromic Pty Ltd 1800 655 212 Icematic, Jordeau, Bromic
Brice Australia Pty Ltd 03 9888 7125 Brice Branded Appliances
Aerotech 03 9357 3966 Canopy service & repairs
Comcater / CCE International P/L 1 800 810 161 Garland, Frymaster, Lincoln Impinger, Mareno Brema,Rational, Comenda,Trueheat, Mareno, Technomac, Menumaster, Dean, Winterhaulter
Cyclo Fans (Aust) P/L 03 9383 6668 Canopy motor repairs
Hobart 1300 130 625 Hobart
Exquisite Marketing Australia 03 9561 1595 Exquisite Branded Appliances
Food Service Machinery 03 8645 2555 FSM Branded Appliances
Flexirent Capital P/L 1800 240 102 Finance services provider
Goldstein / Eswood 02 9604 7333 / 0416 228 453 Goldstein Branded Appliances, Eswood Branded Appliances
ICS Pacific 03 9706 5115 ICS Branded Appliances
International Catering Equipment 02 9517 1499 Anvil, IGP , Inomak, Hamilton Beach Everlasting, Orved Vacuum Sealer
LUUS Industries P/L 1 800 993 168 LUUS Branded Appliances
Lygon Imports P/L 03 9486 1572 San Remo Branded Appliances Inox Branded Appliances
J.L.Lennard 03 8598 6300 XLT Zanussi Henny Penny Taylor Frigomat
Moffat P/L 03 9518 3888 Blue seal, Waldorf, Baker Perkins
Robot Coupe P/L 02 9478 0300 Robot Coupe All Food Processor Branded Robot Coupe
Roband Australia P/L 1800 268 848 or 03 9555 2612 Roband Branded Appliances
Semak Sales & Service 03 9551 5896 Semak Branded Appliances
Sharpline Stainless Steel 03 9354 0277 Sharpline Branded Appliances
Skope Australia P/L 1800 121 535
warranty@skope.com.au
Centaur, Peguses, SK Series, TME Series
Stoddart Metal Fabricators 03 9543 9922 Koldtech, Woodson, Electrolux, Culinaire
Silver Chef 1800 064 431 Finance service providers
Williams Refrigeration Aust 03 8787 4747 Williams Branded Appliances
Catering Equipment R Us (Metin Telci) 0423 077 242 For all emergency / out of warranty services please call Metin, or email: metin@cateringequipmentrus.com.au

OUT OF WARRANTY - EMERGENCY SERVICE NUMBERS

NB: Service charges will apply and will be required to be paid at time of service.

For out of warranty items, please call the following numbers:

  • V S Refrigeration (Danny) : 0421 636 643
  • Joe - Gas Fitter for gas fitting and plumbing problems : 0408 327 854
  • Moshi Brothers (Alex) - Canopy repairs services : 0412 231 435
  • Coffee Machine Repairs & Services (John) : 0404 886 896
  • Barling elements - Elements & Electrical problems: 03 9555 2612
  • IFM contact representative : 0412 339 735
  • Tim Coolman : 0423646522